Refund policy

Consumer Return Policy for Versai Jewelry

At Versai Jewelry, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your item, our return policy is designed to be straightforward and hassle-free.

General Return Policy
Return Period: You can return any item within 45 days from the date of the invoice.
Condition: Items must be returned in their original packaging and condition, including all tags, boxes, and accessories.
Return Shipping: The cost of return shipping is the responsibility of the customer unless the item is defective.

Steps for Returning an Item
1. Contact Us: Before returning an item, please contact our customer service team to initiate the return process. Provide your order number and details of the product you wish to return.

2. Return Authorization: Our team will provide you with a return authorization number and instructions on how to proceed with your return.

3. Packaging: Ensure the item is securely packaged to prevent damage during transit. Include a copy of your invoice or packing slip inside the package.

4. Shipping: Ship the item back to the address provided by our customer service team. We recommend using a trackable shipping method.

Defective Items
1. Reporting Defects: If you receive a defective item, please notify us within 48 hours of delivery.
2. Return Shipping: Versai Jewelry will cover the cost of return shipping for defective items. We will provide a shipping label for you to return the defective product.
Inspection: Once we receive the defective item, it will be inspected. If the item is found to be defective, we will issue a full refund or replacement, according to your preference.

Special Order Items
Non-Returnable: Items that are special orders, custom-made, or personalized are non-cancellable, non-returnable, and non-refundable.

Notification: You will be informed at the time of purchase if an item falls under this category.

Refunds
Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect your returned item.
Restocking Fee: A 15% restocking fee will apply for items returned after 45 days from the invoice date.
Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective item.

Additional Information
Documentation: Please retain a copy of the shipping receipt and tracking information for your records.